Shipping policy

Shipping Time

All orders are processed within 1 day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped — orders are shipped out on Tuesdays.

Metro Manila: 1-2 day shipping via Lalamove

Outside Metro Manila: 5-14 day shipping via J&T or LBC

Delivery Fee

We offer flat rate shipping fees to anywhere in the Philippines (depending on area) with free shipping for all orders over PHP 3,000. 

Area	Shipping Rate
Metro Manila	Php 200
Luzon (Outside of Metro Manila)	Php 300
Visayas	Php 400
Mindanao	Php 500

 

How do I check the status of my order?

We may contact you via text message with the phone number you provided at checkout to coordinate your delivery.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@provenciana.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@provenciana.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Check our full refund policy at this link: Provenciana Refund Policy

If you have any further questions, please don't hesitate to contact us at hello@provenciana.com